At the Coalface Podcast - eCommerce Tech & Trends

Blake is the CEO of Flippa - https://flippa.com Flippa is an online marketplace for selling existing online businesses and other digital assets Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker' Jason and Blake discuss what makes a good digital asset to sell and how vendors can extract maximum value from their ventures at sale time As the CEO of the BIGGEST digital business asset marketplace in the world, you will appreciate Blake's unique insights into this fascinating industry!

David is the Founder of Charm - https://charm.io Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to Jason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brands As a 'Founder in Residence' at Google, David offers his unique and expert perspective on DTC eCommerce and what it takes to win in this space

Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.com VTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USA Jason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public company VTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management System VTEX counts among its customers: Walmart, Levi's, Sony, L'Oréal and Motorola Amit leads US operations for VTEX and is an expert in omnichannel commerce technology  

Jasper is the Strategic Partner Manager APAC at Gorgias Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!  

Jonathan is the co-founder & CEO of ZonGuru ZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.com Jason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon. ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller activities on Amazon. As an expert in Amazon seller & business performance optimisation, Jonathan provides valuable tips to anyone aspiring to sell on or sell BETTER on Amazon.

Danny is the co-founder of Omneo Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service

James is the co-founder and director of client services for MerchantSpring MerchantSpring is a SaaS eCommerce Marketplace Analytics and BI platform: https://merchantspring.io/ Jason and James discuss how the marketplace space has evolved over the last few years Is Australia 'over marketplaced'?? What does the future of marketplaces look like? How should merchants approach marketplace performance management? How can merchants manage their performance across multiple marketplaces in multiple regions? As an expert in marketplace management, analytics and performance, James provides super useful insights for anyone that already is or is considering eCommerce marketplace selling

John is the co-owner (with his wife) of MobileDigital Australia. SNIPER is the their end to end SaaS SMS/MMS/Text Message marketing platform: https://snipermobile.com The data they share in terms of SMS customer stickiness, conversion, CLV and retention will astound you. John explains how SMS cuts through like no other digital marketing channel and why brands must consider this channel as part of their overall marketing mix. John also shares how and why marketers MUST treat SMS marketing very differently to all other channels for it to work.

Jason Andrew is the founder of Brisbane based SBO Financial - https://sbo.financial He's also the author of 'Stark Naked Numbers' - a book that helps owners/leaders understand the numbers that drive their business to success Jason is a financial accountant by trade but is an expert financial business consultant more broadly In this episode Jason & Jason discuss why profits, not just revenue should be the focus of any eCommerce or omni-channel business Jason helps break down the key financial drivers that ensure the success of your business and busts the 'acquisition at all costs' myth that's so pervasive in eCommerce today

Fiona Norton is the Product Marketing Manager at BigCommerce - https://www.bigcommerce.com Jason & Fiona discuss the special needs of both B2B merchants and customers They also discuss the release of the new BigCommerce B2B Edition, why BigCommerce built this Edition and what gaps they saw in the market for it Fiona shares some key B2B eCommerce market data that shows it's growing even faster than B2C eCommerce How do Merchants take advantage of this new B2B paradigm? Fiona also discusses the future of BigCommerce and what they see as 'game changing' opportunities for merchants in a 'post-covid' world Another exciting episode you do not want to miss!

Kathleen Booth is the CMO of Clean.io - https://www.clean.io Clean.io is an eCommerce customer experience and brand/margin protection platform Clean.io helps protect brands from the negative customer experience, margin and customer data impacts of browser based coupon and deal finder extensions like Honey, Coupert, Amazon Assistant, Pricescout, Offers.com and others Jason & Kathleen discuss why Clean.io was created and how these browser technologies work and why they are so destructive to brands and ultimately to customers themselves

Nick Raushenbush is the co-founder & COO of Shogun - https://getshogun.com Shogun is an eCommerce tech startup founded in 2015 and specialising in technology that helps eCommerce brands sell more. Their first product 'Page Builder' has been wildly successful and is used by over 20k merchants worldwide. Their latest product 'Shogun Front End' is an end to end headless front end solution. Shogun has received over $100m in investor funding to date with a valuation of almost $600m and heading towards unicorn valuation status.  Nick sat down with Jason to discuss the eCommerce startup/tech journey and what's next for Shogun!

Jim is the CEO of Nosto, a popular SaaS based eCommerce personalisation platform - https://www.nosto.com Jim and Jason talk about the current and future state of personalisation, particularly in the omni-channel era. How do brands ensure 'surprise and delight' moments when 'hyper-personalisation' is in play? They also talk about Nosto's recent acquisition of the Stackla Social UGC (User Generated Content) platform and how Nosto is looking to leverage Stackla tech within Nosto to further enrich the customer experience and brand stickiness. Jim is currently based in Sweden and you can hear the birds chirping in the background as he speaks, which was a nice touch! :-)

Juliana Jackson is the Chief Growth Officer at Omniconvert - https://www.omniconvert.com/reveal Omniconvert is a SaaS software company that offers their Explore, Reveal, Adapt and Survey platforms for 360deg actionable customer insights and predictive analytics. Their tools span the spectrum of both quantitative and qualitative data points to allow eCommerce and omni-channel merchants to market to and more importantly SERVE their customers better. Juliana is a no-holds-barred straight talker so buckle up for some customer centric truth and f-bombs! :-)

Nick is the VP of retail at Lexer - https://lexer.io Lexer is a Customer Data Platform (CDP) vendor based in Melbourne Australia. As part of the wider eCommerce tech ecosystem, CDP's are rapidly gaining in popularity as the death of 3rd party cookies and new iOS privacy restrictions affect how merchants acquire new customers. This has led to a renewed focus on zero & first party customer data and customer retention as more sustainable ways to grow a business.

In this fireside chat style episode, Jason is a guest on the Unbxd Vlog/Vodcast Series and the audio is posted here for your listening pleasure. The Unbxd team discusses the future of eCommerce with Jason to get his take.

Mike Angell is the co-founder of Carted - https://www.carted.com/ Mike has worked in digital and eCommerce for years. He and co-founder Holly Cardew are now planning to totally disrupt the eCommerce world with Carted, the world's first 'Universal Commerce API'.

Michael is the Co-Founder and Director of Yoghurt Digital based in Sydney - https://www.yoghurtdigital.com.au Yoghurt specialises in Branding, User Experience Design/Research, Conversion Rate Optimisation and Digital Marketing. In this episode we discuss his world and how businesses can truly become more customer centric across all experiences and touch points.

Ofer is the founder and CEO of Pepperi - https://www.pepperi.com Pepperi is a dedicated B2B commerce platform. Listen in as he and Jason discuss the all ins and outs of B2B commerce obstacles & opportunities!

Bhaskar is an email Marketing Automation expert and in this pod, we jam and discuss how B2B customer expectations have changed and how Marketing Automation can help!