At the Coalface Podcast - eCommerce Tech & Trends

Tom Coburn is the Co-Founder & CEO of Jebbit - https://www.jebbit.com Jebbit is a 'Quiz Commerce' SaaS platform for eCommerce Jebbit allows merchants to create interactive quizzes and gamification experiences that gather zero/first party customer product preference data to create a hyper personalised, guided shopping experience Jebbit allows merchants to recommend the right products, to the right customers, at the right time, in the moment based on product preferences the customer provides in real time In this episode, Jason and Tom discuss how and why merchants can and should gather detailed customer preference data in a fun, customer friendly way and then use that data to personalise the customer journey now and into the future

James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.com Particular Audience is a dynamic eCommerce website personalisation platform for commerce Particular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing tools Particular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, product recommendations and content In this episode, Jason and James discuss how important it is to personalise the experience for each and every customer if they are to feel valued, appreciated and ultimately brand loyal

Mike Angell is a Co-Founder & CTO of Fractal - https://www.fractal.is Fractal is a new Gaming NFT Marketplace Mike's well known Fractal co-founders are: Justin Kan (co-founder of Twitch), David Wurtz (founder, Charm.io) and Robin Chan (Founder & GP, Goat Capital) Mike is a legend in the eCommerce space and this is his 2nd time guesting on the Pod (he was also on E81) - he is our first ever repeat guest Fractal co-founder David Wurtz was also a previous guest on E96 of the Pod In this episode, Jason and Mike discuss how Fractal came to be, how he got involved and how he thinks Web3 will dramatically impact commerce as we know it

Subbu is the Founder & CEO of Zycada - https://www.zycada.com Zycada is SaaS based website performance optimisation platform Zycada uses completely unique and proprietary technology to help accelerate websites by fully caching them all around the world, ensuring the content is being rendered from close to the site visitor Zycada differs from traditional CDN's in that it even caches dynamic content and data ensuring performance is not compromised by having to fetch this dynamic data in real time In this episode, Jason and Subbu discuss the root causes of site performance issues and how businesses can solve for them for better web rankings, customer experience and ultimately sales and profit

Sam is the Founder of GiveTree - https://www.givetree.io GiveTree is a coming (launch planned for April 2022) social good and fundraising NFT marketplace platform combined with a social good focused Metaverse platform Sam had a vision to combine charitable fund raising and NFT's - GiveTree is the fruit of that vision Sam went from knowing almost nothing about NFT's to building a HUGE Discord community around his project in a matter of weeks - such is the power of the Web3 In this episode, Jason and Sam discuss all things Social Good/Impact, Web3, NFT's, how Discord plays an essential part of most successful Web3 projects, how Crypto underpins Web3 transactions and how no one really knows how Web3 will turn out yet This is the first of many episodes dedicated to Web3 and key players in the space

Peter is the APAC Sales Director for impact.com - https://impact.com impact.com is a US-based SaaS partnership management platform with 14 offices across the world including 2 in Australia impact.com helps technology vendors, merchants and agencies manage all types of partnerships and collaborations across the entire partnership lifecycle impact.com makes the creation and logistics of partnerships seamless, easy and collaborative - from Discovery to Recruitment, Contracts & Payments, Engagement, Optimisation, Analytics and beyond In this episode, Jason and Peter talk about how partnerships are the new growth hacking and how the top leaders in eCommerce don't go it alone - they do it in close collaboration with key partners that bring unique and valuable synergies to the table for mutual benefit

Sara is the CMO of Brightpearl - https://www.brightpearl.com Brightpearl is a UK based, end to end SaaS omnichannel operations platform for merchants Brightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modules You can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailers In this episode, Jason and Sara talk about the state of retail and how brands can leverage modern omnichannel tech like Brightpearl to ease all facets of their business operations*This episode was recorded before the announcement in late December 2021 that Brightpearl was to be acquired by Sage

Karen is the Founder & CEO of ShipperHQ and WebShopApps Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008 ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms In this episode, Jason and Karen take a stroll down memory lane and discuss what it takes to build ground breaking eCommerce tech in a highly competitive industry while creating an environment where teams can do their best work

Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.net Field Agent is a SaaS mobile app that connects secret shoppers with brands Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience In this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartial agents that then document their actual experiences with that brand

Hai is the Co-Founder & CEO of Eva - https://eva.guru Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon. Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their business while containing management complexity and cost through smart automation