Wednesday Aug 18, 2021
E92: Talking Omni-channel & Retail CX Tech w/ Danny Phillips, Omneo - At the Coalface Podcast - 19 August 2021
- Danny is the co-founder of Omneo
- Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io
- Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint
- Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys
- As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service
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