At the Coalface Podcast - eCommerce Tech & Trends
At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!
E101: Talking eCommerce Pick, Pack, Dispatch & Courier Automation w/ Hakan Steele, Starshipit - At the Coalface Podcast - 21 October 2021
7 hours ago
Hawk is the Partnership and Sales Manager for Starshipit - https://www.starshipit.com Starshipit is a New Zealand based eCommerce courier integration and order management platform. Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation. In this episode, Jason and Hawk discuss how brands can become more scalable through the use of fulfillment automation technologies.
🎉 E100: Talking PLM Tech & Sustainable Fashion Supply Chains w/ Oliver Rhodes, SupplyCompass - At the Coalface Podcast - 14 October 2021
Wednesday Oct 13, 2021
Oliver is the Head of Growth for SupplyCompass - https://supplycompass.com SupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands. SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle. In this episode, Jason and Oliver discuss the current state of fast (and slow) fashion, as well as how brands can become more sustainable through collaborative sourcing and effective, end to end supply chain management.
E99: Talking The World Beyond Click & Collect + Immersive Commerce w/ Lee Hardham, Brauz - At the Coalface Podcast - 7 October 2021
Wednesday Oct 06, 2021
Lee is the Founder & CEO of Brauz - https://brauz.com Brauz is an Australian founded immersive commerce platform Brauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionality Jason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service & enablement platform
E98: Talking Startup to Scale & Building a SaaS eCommerce Platform from Scratch w/ Ryan Murtagh, Neto - At the Coalface Podcast - 30 September 2021
Wednesday Sep 29, 2021
Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) - https://www.maropost.com/platform/commerce Neto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M. Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidly Jason and Ryan discuss the early years and growing pains of Neto and what others can learn from his incredible journey from scratching an itch to building a global SaaS commerce powerhouse
E97: Talking Successfully Selling Your Digital Business & Assets w/ Blake Hutchison, Flippa - At the Coalface Podcast - 23 September 2021
Wednesday Sep 22, 2021
Blake is the CEO of Flippa - https://flippa.com Flippa is an online marketplace for selling existing online businesses and other digital assets Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker' Jason and Blake discuss what makes a good digital asset to sell and how vendors can extract maximum value from their ventures at sale time As the CEO of the BIGGEST digital business asset marketplace in the world, you will appreciate Blake's unique insights into this fascinating industry!
E96: Talking DTC eCommerce & Business Success w/ David Wurtz, Charm.io - At the Coalface Podcast - 16 September 2021
Wednesday Sep 15, 2021
David is the Founder of Charm - https://charm.io Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to Jason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brands As a 'Founder in Residence' at Google, David offers his unique and expert perspective on DTC eCommerce and what it takes to win in this space
E95: Talking Enterprise eCommerce Tech & Going Public w/ Amit Shah, VTEX - At the Coalface Podcast - 9 September 2021
Wednesday Sep 08, 2021
Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.com VTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USA Jason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public company VTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management System VTEX counts among its customers: Walmart, Levi's, Sony, L'Oréal and Motorola Amit leads US operations for VTEX and is an expert in omnichannel commerce technology
E94: Talking Omnichannel Customer Service Excellence w/ Jasper Koolen, Gorgias - At the Coalface Podcast - 2 September 2021
Wednesday Sep 01, 2021
Jasper is the Strategic Partner Manager APAC at Gorgias Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!
E93: Talking Amazon eCommerce Analytics & Optimisation w/ Jonathan Tilley, ZonGuru - At the Coalface Podcast - 26 August 2021
Wednesday Aug 25, 2021
Jonathan is the co-founder & CEO of ZonGuru ZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.com Jason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon. ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller activities on Amazon. As an expert in Amazon seller & business performance optimisation, Jonathan provides valuable tips to anyone aspiring to sell on or sell BETTER on Amazon.
E92: Talking Omni-channel & Retail CX Tech w/ Danny Phillips, Omneo - At the Coalface Podcast - 19 August 2021
Wednesday Aug 18, 2021
Danny is the co-founder of Omneo Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service